Instructions and FAQ

Instructions

  1. Register for a customer account when you purchase a pack. You can choose your own username and password. As soon as your payment has been confirmed, log in with your chosen username and password to access the pack you have bought.
    To use your account in the long term, it must be activated. To do this, you will receive an activation email with a link. Click this link to activate your account. If you have not received this email, you can request a new activation email from Shop > My account.
  2. My Account is found on the Shop tab. Here, you can view your orders and licenses, amend your invoicing and delivery address, and change your password.
  3. Access is granted as soon as your payment is confirmed. You have access for the entire duration of the pack you have bought. 30 days before your license expires, you will receive a reminder for renewal.
  4. In the My Exercises tab, you can log into and out of your user account. Here, under the Exercise Categories, you can also see an overview of the main categories.
    In each category there are further sub-categories and possibly a further sub-category. Then you come to the individual cards.
  5. If you hover over a category or card image with the mouse, you can see a summary of that content. On devices operated via touchscreen, there is an eye icon in the top right corner. Tapping this icon will also show the card information.
  6. Depending on the pack you have bought, the cards are available to you freely or are locked (padlock icon). If you wish to see a locked card, you must purchase the relevant pack.
  7. As soon as you have opened a card, you can see the exercise text and an illustration. Then teachers can find the additional tabs with further tips for you.
  8. If the exercise has several illustrations, these are numbered in a circle and the corresponding numbers appear in the text. Also, there are arrows above so you can view the illustrations whenever you want to. On devices operated via touchscreen, you can also flick through the cards with the usual swiping motion.
  9. When you want to use full-screen mode, click on the double arrow in the top right corner of the illustration. The illustration will then be shown full-size on your screen. Depending on the device, you can turn the screen to view a portrait illustration in higher definition and show this to swimmers.
    Please note: unfortunately, full-screen mode cannot be used on smartphones with the iOS operating system from Apple. This is through no fault of ours; iOS does not currently provide smartphones with a full-screen mode. On tablets (iPad etc.), this function can be used without limitations.
  10. If you want to see the text relating to an illustration when you are in full-screen mode, click on the exercise to make it appear in front of the illustration. Click again to make it disappear.
  11. Come out of full-screen mode by pressing ESC or clicking on the double arrow.

FAQ - Frequently asked questions

Do you have a question? Please email it to us at info@digital-swim-coach.de and we will answer it immediately and list it here if necessary.

  • Do I need a particular device to use the materials?

    You can use the website on all the usual devices like smartphones, tablets, laptops, desktops with Windows, MacOS, Android or iOS. The website works with all modern browsers like Chrome, Firefox, Edge, or Safari. Internet Explorer is no longer supported. We recommend using at least a 10-inch tablet so the cards can be shown at a suitable size during the lesson.

    Please note: unfortunately, full-screen mode cannot be used on smartphones with the iOS operating system from Apple. This is through no fault of ours; iOS does not currently provide smartphones with a full-screen mode. On tablets (iPad etc.), this function can be used without limitations.

  • Why do I need a user account?

    So that we can see your visit to our website and make available the materials you bought in your license pack, you need to register for a user account directly when you make your purchase or by going to Shop and then My Account. You only have access to the teaching materials in your license pack when you are logged in to your user account.

  • Where can I see examples? No-one wants to buy something without seeing the goods.

    In the category My Exercises, we have provided examples from the Beginner Pack and the Advanced Pack.

  • Aren’t printed and laminated cards more sensible than this digital version?

    Laminated cards are definitely better for use on the poolside. There’s no fear of them getting wet and theoretically, when handled correctly – we have been using them since 2009 and all cards created for our swim groups are still intact) – they last forever.

    However, we are being asked more and more frequently for a digital version. The advantage of the digital version is its ease of viewing – you can jump easily from one category to another without searching through heavy (yes, laminated cards are heavy!) folders (yes, we file the laminated cards in waterproof ring-binders). The digital version is ideal for preparing the swim lesson and I’m glad to tell you that soon there will be the option of adding swim lessons yourself.

    Another advantage is the option of showing the illustrations in full-screen mode (the largest version of the laminated cards is A4 but only for selected cards). A decommissioned laptop or even a large television would certainly provide better service than an iPad or smartphone but it must be protected from water splashes. Mobile phones and iPads already have waterproof cases and screens can also be protected appropriately.

  • As a school, we are interested in the laminated exercise cards.

    The Germen laminated cards can be purchased from publisher VA-Verlag.

    You can find the English versions on Amazon, e.g. here:
    Adjusting to the Water
    Underwater Work
    Breaststroke
    Crawl
    Backstroke
    Atoms Game and Warm Up
    Jumping
    Games in Water
    Bathing Rules
    15 tips for a good swim lesson
    Learn to swim in 12 lessons
    Pool Nudles

  • Is this 2-year license a subscription?

    No! There is no automatic extension unless you buy the license again; then the period is extended for another 2 years. But there is no need to worry that you will miss a cancellation deadline. You will receive a reminder 30 days before your license comes to an end and if you do nothing, you will automatically be deleted from our database.

  • With digital access, is it possible to print out the cards and laminate them yourself?

    When purchasing the online license(s), the print function for the illustrations is disabled to protect copyright. If you do find a way to print them out, they will only be website quality. Also, you won’t have the instructions and explanations for each exercise. Of course, you can add these by hand, print them out and laminate them – but this does not support us as an independent publisher. We are struggling for survival too, just like many others.

  • Is there an offline mode?

    Unfortunately not. There could have been an offline version but as so many illustrations are included and constant access is needed to these, an offline mode has not been created.

  • I can’t get into the application, even though I’ve paid!

    You probably haven’t clicked on the activation link to finish setting up your account. For this reason, sending a new password won’t work either.

    Please check your inbox for this email and confirm your account. If the 14-day deadline has already passed, click on this link and you will be sent a new code. When you receive this, please log in and set a password.

    If this doesn’t work either, please contact us. We are also available on Sundays and holidays – although there are a few exceptions. Send us an e-mail and we will try to solve the problem immediately.